At Artemiranda we want to offer a clear and simple process. If you are not satisfied with your order, you can return it to us following the conditions indicated below.
In accordance with current regulations, you have 14 calendar days from the date of receiving your order to notify us of your withdrawal (cancellation of all items in the order), without providing any reason. You can do so via the following link.
General conditions
Products may be returned following the conditions indicated below:
- As a general rule, return shipping costs are borne by the customer and will be deducted from the amount to be refunded.
- For more information on return costs, you can consult the rates below.
- If the order is still in our warehouse, no return costs will be generated.
- Exception:
- In the event of a defective product or an error in the order, Artemiranda will cover the collection and replacement costs, and the return will be free of charge for the customer. Please contact customer service at [email protected].
Product conditions
Products must be returned:
- In perfect condition, unused and undamaged, and in their original packaging.
- Protected by external packaging.
- With all their accessories, complements and instructions.
- Without handling beyond checking the product.
- Products that may be affected by exposure to air must be kept with their warranty or safety seal intact.
If the product shows signs of use, tampering, or damage, a deduction may be applied to the refund amount, and no refund may be issued at all if the product cannot be resold.
Refund
- The refund will be made after receipt and verification of the product.
- For partial returns, only the returned product is refunded.
- Shipping costs are only refunded if the entire order is returned (standard delivery), taking into account that return costs will be deducted, as stated in the general terms and conditions.
Exclusions
Returns or withdrawals are not accepted in the following cases:
- Personalised products.
- Made-to-order products.
- Orders placed specifically for the customer outside the catalogue.
- If the product does not meet the stated conditions, the return may be rejected. In that case, the customer will be contacted for collection or reshipment, subject to prior payment of transport costs. If it is not collected within 10 days, it will be considered that the customer waives the product.
Return procedure
1st Contact us at [email protected] with the subject Return or call us on +34 923 244 397. We will provide you with the steps to follow.
Return shipping rates
Mainland Spain and Balearic Islands (per shipment):
Delivery to a post office (Correos):
|
Up to 1 kg |
Up to 5 kg |
Up to 10 kg |
|
EUR 3.50 |
EUR 5.00 |
EUR 7.00 |
Home collection:
|
Up to 5 kg |
Up to 15 kg |
More than 15 kg |
|
EUR 6.00 |
EUR 8.00 |
EUR 12.00 |
Other national and international destinations:
To be agreed depending on destination and product.