10. RETURNS POLICY:
10.1 Returns (right of withdrawal)
Artemiranda allows you to cancel your order at no additional cost, if requested while it is still being processed, before it has been sent to the carrier for delivery.
In the event that the package has been dispatched, you will have to wait until you receive the order before you can process the return. Please note that during sales, Christmas, special promotions and periods of high demand, delivery address changes or cancellation requests will not be accepted.
Once the product has been delivered, you will have fourteen (14) calendar days from receipt of the order to cancel the contract and return the product you have purchased. You must notify Artemiranda within this period of time of your intention to cancel the contract.
The costs of return in case of fault or defect are borne by Artemiranda, otherwise they will be borne entirely by the customer, including customs and transport costs.
10.2 How do I return an item?
You can return any product you have purchased from Artemiranda within 14 calendar days of its delivery date.
To make a return in Spain please click here, in the case of an international order, click on the following link and follow the instructions below: https://web.global-e.com/Returns/portal
1. Print the documents: the printed documents should be placed inside the returned package.
2. When returning an item, we ask that it is still in the original packaging and that it is not unsealed, used, damaged, deteriorated, in short, it has to be as good as new, you as a customer would not want to buy something already used by someone else. Any item that does not meet these criteria cannot be refunded. Any item that does not meet these criteria cannot be refunded.
3. Ensure that the returned items are packed in ONE package.
4. We suggest that you send the package with a cost-effective tracking service in order to keep track of the returned items.
10.3 Cash on delivery returns will not be accepted.
No returns will be accepted by any means other than those indicated above.
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Please note the following points:
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1. The right to withdraw from a contract shall not be granted for: Items that are personalised, made to order, tampered with, unsealed, or opened after delivery.
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2. Make sure that the items are in the same condition as when you received them. Returns will not be accepted when the product has been used beyond the opening of its packaging, for products that are not in the same condition as when they were delivered, or if they have suffered any damage. Return the item using or including all of its original packaging, together with the accompanying documentation. In any case, you must return the product together with the invoice you received when you made the purchase.
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3. You must return in a single delivery all items that you have purchased in the same order and that you wish to return.
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4. If you have been given a gift together with the product you wish to return, it must also be returned under the same conditions. Otherwise, the amount corresponding to the value of the gift will be deducted from the total to be returned.
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5. We cannot offer an exchange for the product.
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6. You can only send returns from the same country in which the order was placed.
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7. No cash on delivery returns will be accepted.
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8. No returns will be accepted by any means other than those described in this document.
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9. Refunds will only be given for products that have been returned in accordance with our returns policy.
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10. We will only process returns of products purchased from Artemiranda 1922 Bellas Artes S.L.
If you have any doubts about our return policy, you can contact us by sending an e-mail to info@artemiranda.es or by calling +34 923 244 397 (Monday to Friday, from 9am to 3pm; on public holidays in Salamanca, we will be closed: 1 January, 6 January, 23 April, Maundy Thursday, Good Friday, 1 May, 1 August, 15, 12 October, 1 November, 1 December, 6 December, 8 December.
10.4 Products with manufacturing defects or faults.
Please note that all products sent for delivery are carefully checked to avoid such situations.
However, if you believe that the product has any fault or manufacturing defect, please contact our customer service department by sending an email to info@artemiranda.es or by calling +34 923 244 397 (Monday to Friday, from 9am to 3pm; on public holidays in Salamanca, we will be closed: 1 January, 6 January, 23 April, Maundy Thursday, Good Friday, 1 May, 1 August, 15, 12 October, 1 November, 1 December, 6 December, 8 December and 25 December.
Once the return has been accepted, we will arrange for the defective item to be collected from the agreed address.
Within a maximum of 14 calendar days, you will receive your refund, using the same method you used to make the payment.